Ticket Information

Ticket Office

Will Call Tickets

If your tickets are being held at Will Call, you have two options for picking up your tickets. You may visit our Guest Services office during regular operating hours or within the hour prior to the performance. Please note, the name on the tickets must match the name on your Photo ID. To designate an alternate pickup person for your tickets, please call the Ticket Office at 904-276-6815 ext. 1. The alternate person will need to have their photo ID in order to pick up the tickets.

Email Tickets

If you selected Email for your delivery method, you will receive an email with a PDF attachment. The PDF is your tickets. You should print your tickets (the PDF attachment) and bring them with you. Our ticket scanners are also able to scan your tickets from your smartphone screen. If you choose to use your phone, please help our scanners by brightening your screen.

Lost or Misplaced Tickets

Can’t find your tickets, mail never came, or printer not working? Don’t worry! Call the Ticket Office at 904-276-6815 ext. 1 and a representative will be happy to assist you. Tickets can only be reprinted for the original purchaser and must be picked up at the Ticket Office with a valid Photo ID. Reprinted tickets cannot be mailed.

Processing Fees

Each ticket includes a Facility Fee and Service Charge. Fees helps us offset expenses which include, but are not limited to, ticket office equipment leases, ticket printing costs, reservation system expenses, technology fees, maintenance and capital improvement expenses, and credit card surcharges. The Facility Fee is $3 per ticket and the Service Charge may vary by performance and ticket price.

Hours

Monday through Friday from 10am to 2pm.
One hour prior to most events.

Holiday Hours May Vary. Please call for more details.

Location

The Ticket Office and Guest Services are located to the right of the main entrance. Follow signs to the Guest Services office.

Thrasher-Horne Center
283 College Drive
Orange Park, FL 32065
904-276-6815 ext. 1
guestservices@thcenter.org

Accessibility

Every effort is made to offer equal access and a fully enjoyable experience to every guest entering the Thrasher-Horne Center.

Tickets and Seating

Accessible seating is available for purchase on our website, by visiting or by calling the Ticket Office at 904-276-6815.

Our theater offers chairs with removable arms, wheelchair accessible spaces, and companion seating. When buying your tickets, review the map online or contact a representative for availability. Please include any specific notes or instructions with your order.

Companion seats are available for those purchasing an accessible space. Each accessible space purchased may purchase up to three companion seats.

Accessible spaces are available for only those that require the use of the features of the space. Companion seating is reserved for guests that have purchased an accessible space.

An Elevator is available to take you to the upper level lobby. It is located inside the main doors on the right of the lobby. The upper level Row A, House Right Box 3, and House Left Box 3 are the only seats available without using stairs. All other seating on the upper level requires the use of stairs.

Walkers and other mobility devices not being used must be stored in designated areas during the performance. An usher will direct you to the proper location.

Arrival and Parking

Easy curb side drop-off and pick-up is available for most performances. Security will direct you to the proper location.

Accessible parking is available directly in front of the main entrance. Additional accessible parking can be found on the south side of the building. Accessible parking requires a current disability placard or license plate.

Please let an usher know if you need assistance entering the building.

Assistive Listening Devices

Assistive Listening Devices are available for check out at the Coat Room located in the main doors on the left of the lobby. You will trade in your picture ID for the use of a device. After the show, simply return the device to receive your ID.

Each receiver comes with either a Headset, Earbud, or an Induction Neckloop. Please let the usher know if you need a specific device.

The Induction Neckloop works with those that have a T-coil enabled hearing aid or cochlear implant.

Sign Language Interpretation

Service Animals

Service animals are permitted and must remain on a leash or harness at all times.

A service animal is an animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The tasks include, but are not limited to, a physical, sensory, psychiatric, intellectual, or other mental disability. A service animal is not a pet.

When purchasing your tickets, please include a comment that you will bring a service animal with you. This will allow our staff the opportunity to make any arrangements needed.

For safety reasons, service animals must sit under your seats or at your feet. They are not permitted to sit in the aisle or another seat.

Policies

TICKET POLICIES

The Thrasher-Horne Center’s Ticket Office and THcenter.org are the only OFFICIAL TICKETING PROVIDERS for events at the Thrasher-Horne Center. Tickets obtained from unauthorized sources are often greatly inflated in price. They may be stolen, counterfeit or invalid and may not be honored at the venue. Tickets purchased from other sources are not eligible for replacement if lost or stolen, or if the event is cancelled or rescheduled. Thrasher-Horne Center is not responsible for tickets purchased from other sources.

Requests to modify a ticket order can only be made by the person listed on the ticket order when the tickets were purchased. No changes can be made without the original owner of the tickets verifying the request by contacting the Ticket Office at 904-276-6815.

Sale of tickets on premises other than by the Ticket Office is prohibited.

Venue Policies:

Late Seating - Late Seating is subject to the discretion of management and/or performers. We suggest you arrive 30 minutes prior to the event to allow time for parking and finding your seat. Arrive early and enjoy our current Gallery Exhibit.
Building Re-entry - Re-entry policies vary per event. Keep your ticket with you at all times and check with an usher prior to exiting the building, you may need a hand stamp to return.
Guest Behavior - Management reserves the right to refuse admission or eject any person whose conduct is disorderly, who uses vulgar or abusive language, or who fails to comply with the rules of the venue without refund or compensation.
Outside Food or Drink - No outside food or drink allowed. For most performances, items purchased in the Thrasher-Horne Center at the concession stand are permitted inside the theater.
Photography & Video - Professional cameras and recording equipment are not permitted inside the theater. No photos or videos during performances unless otherwise stated. By entering the Thrasher-Horne Center, you consent to be photographed, filmed, and/or otherwise recorded for the centers use in any and all media without compensation.
Cell Phones - Cell phone use during a performance is distracting. The sound and/or light is a distraction for the performers and other guests. Please refrain unless it is an emergency.
Vaping & Smoking - St. Johns River State College is a Tobacco free campus. Smoking, including e-cigarettes, and chewing tobacco in and around College buildings are prohibited.
Dress Code - Business casual is the recommended attire for most performances, however, guests will come in varying styles. The Thrasher-Horne Center reserves the right to deny entry to any guests wearing clothing deemed offensive.
Children - To ensure optimum enjoyment for all guests, we strongly recommend that children under the age of five not attend shows other than those geared towards children and those designated as toddler friendly. We encourage parents to consider their children’s interests, maturity, and attention span before attending a performance. For most Thrasher-Horne Center presented performances children under the age of one can sit on a parent’s lap without a ticket. Some shows and events will have alternate policies. Please review the individual show’s description or call the Ticket Office at 904-276-6815 for specific details.
Content - Some shows contain mature content, language, or themes. We encourage you to make an informed decision. Please research the event prior to purchasing your tickets. Our Ticket Office is happy to offer suggested websites, show descriptions, and additional information to assist you. Just call us at 904-276-6815 or email. If we are aware that a show contains mature content or has a suggested age, we will list this on the show’s description.

Group Sales

Why book a group?

Buy tickets before they go on sale to the general public for most shows.
Book now and pay later. No deposit required until 60 days before the show.
Flexible payment plans are available.
Receive a 10%, or more, discount on tickets for most shows.
Orders are fully adjustable until final payment is made.

The best part of attending an event is enjoying it with friends or family! We offer an excellent group sales program that includes many exciting benefits. Groups of 10 or more receive a discount. Have a larger group? Higher discounts may be available.

Call the Ticket Office at 904-276-6815 to reserve your tickets today.

Thrasher-Horne Center Seating Chart

Download a PDF that shows the numerous options the Thrasher-Horne Center provides when choosing a seat for an event.

Download Chart